Tel

+30 231 0221672 

Monday - Friday:

10am - 5pm (GMT+2)

 

Email

hello@superlora.com

Any Questions?

It's always nice to hear from you!

 

Fill out our contact form:

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el.marneri Galerie
5-7 Lebessi & 16 Porinou Street
11742 Makriyanni

Metro Akropoli Athens

GREECE

The SNFCC Store

Stavros Niarchos Foundation Cultural Center

364 Syggrou Avenue

176 74 Kallithea

GREECE

Plaza Resort 

52nd km Athinon-Souniou Avenue 

19013 Palaia Fokea Athens

GREECE

AJMIG the Art Shop

Old Harbor

18050 Spetses

GREECE

Our jewellery pieces can be found in carefully selected stockists around the world.

Please ask for the full list via our contact form.

To join our growing family of stockists,

 

just pop-in an email to hello@superlora.com

 

or fill our contact form 

 
Welcome to Superlora's online shop!

 

Your time and interest are highly valued.

 

The prices advertised on this site are shown in Euro (€) for orders placed and inclusive of legally applicable VAT at 24%. 

(Prices and availability of items are subject to change without notice)

Ordering

Your order is an offer to Superlora to buy the products in your order. When you place an order to purchase a product from Superlora, we will send you an e-mail confirming receipt of your order and containing the details of your order. 

 

The order confirmation e-mail is an acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the products ordered. 

 

We only accept your offer and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you. You will be advised by email if, for any reason, we are unable to complete your order.

100% Secure Payments via PayPal

We accept payment by PayPal on all orders. Paypal payments are taken on Paypal's own secure pages and your payment details will never be revealed to us. 

You don't need to have a PayPal account to make a payment.

You can pay with your debit or credit card as a PayPal user or as a PayPal guest.

Pay Offline with Cash on Delivery

You can pay for your items at the time of delivery.​

Please note:

  • We will send you emails to confirm your order and to notify you when your order has shipped.

  • The payment option of "Cash on Delivery" is only available for orders shipped within Greece.

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  • Your order may be verified through a call before shipment.

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  • "Cash on Delivery" will not be accepted as a payment method if your order value exceeds €200.

 

  • The order amount has to be paid in full before receiving the package and signing the delivery sheet.

Delivery

At present Superlora sends goods worldwide

 

We aim to send your order out within 7 - 10 working days upon payment receipt.

 

All orders within Greece are sent out via courier service and should be with you in 1-4 working days. Shipping charges are 2.00 Euro (€) per order. Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Superlora to be authorized to receive the products. 

 

All orders to other EU countries are sent out via airmail, require between 4 and 10 working days to be delivered and may be signed for. In this case, shipping charges are 3.50 Euro (€) per order.

 

All orders to the rest of the world are sent out via airmail, too, require between 5 and 20 working days to be delivered and may be signed for. In this case, shipping charges are 10.00 Euro (€) per order.

 

Delivery times are estimated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery. In the case of bank holidays and over the Christmas period, please allow an extra two working days.

 

Please be aware that some shipments outside Greece may be subject to import duties and taxes that are levy once a shipment reaches your country. As we cannot predict what these charges will be, you will be liable for all customs clearance charges. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Easy Returns

Superlora returns policy has been set up to keep costs down and to make the process as easy for you as possible

 

If when you receive your order, you are not completely satisfied you may return the items to us, within 10 (ten) working days of receipt.

 

Just pop-in an email to hello@superlora.com including your order number.

 

Returned items should be new, unused, with all tags still attached and must be returned in original packaging with any enclosed documentation.

 

  • Within 30 (thirty) days of receiving all correctly returned products, we will exchange the item.

  • Alternatively, if preferred, we will issue a store credit refund with the amount you purchased, excluding the original delivery charge.

  • We cannot refund the item in any other way, as there is a no money back policy.

  • For reasons of hygiene and public health, exchanges are not available for earrings.

  • Unfortunately, discounted and sale items are not returnable.

  • The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods. We suggest the use of a carrier that can provide you with a proof of delivery. Superlora will not be held responsible for items lost or damaged in transit.

  • The cost of returning the item to us is your responsibility. We are unable to refund you postal fees.

 

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Superlora immediately. All delivery charges will be refunded on any incorrect items received.

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Privacy Policy

 

This privacy policy sets out how Superlora uses and protects any information that you give Superlora when you use this website.

Superlora is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Superlora may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.

We may collect the following information:

  • Name, birth date and job title

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 

  • We may use the information to improve our products and services. 

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@superlora.com

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Copyright Notice

 

This website and its content is copyright of Superlora - © Superlora 2019 unless otherwise stated.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extract for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.

 

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